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Double Black Off Road began as a result of frustration with the current state of the Jeep market back in 2007. Modifying a Jeep was
unnecessarily expensive. We are offroad enthusiasts based in Melboourne, Australia who knew better.
2. Do we have installers for our products?
3. Do we have a show room where goods are displayed/demonstrated?
4. Can I pick up the Item?
5. How soon will goods be dispatched once I place an order?
6. Should the item arrive damaged?
Upon payment or invoicing of goods, legal ownership is transferred
to the buyer. Double Black Off-Road will post your goods on your behalf
or you can elect to use you own freighter. Should the item arrive in a
damaged condition then you must in the first instance contact the
transporter and Double Black Off-Road. We can then assist you in making a
claim, but only once you have reported the damage.
7. What are our installation instructions?
Installation instructions are in the packaging with the item you purchase. You can also access them under the Tech tab
on our website.
8. What if the goods are faulty?
If you believe the goods are faulty, you should contact and return
the item BACK TO US as soon as possible. Returns SHOULD BE SENT back to
Melbourne and transport cost are the customer responsibility. All
product returns must be 100% complete and contain all original
manufacturer box and packaging materials, all accessories and
documentation included with the original shipment.
9. What about refunds?
You can get a refund if:
Double Black Off-Road adheres to consumer affairs Vic and ACCC guide lines relating to the return of goods.
10. Can goods be exchanged?
Please choose goods carefully and ask as many questions as you
need. A 25% re-stocking fee will apply to all goods exchanged (unless
faulty in which case there is no re-stocking fee)
11. How do I order?
Simply REGISTER and SIGN IN, then fill your SHOPPING CART with the goods you desire. Once you have everything you need head to the check-out and pay via EFT, credit card or paypal. Once
payment is made and we have received cleared funds, goods will be
12. How do I pay?
Payment can be made via EFT, Credit Card or Paypal (Please note Paypal & American Express has a 2.5% surcharge on invoice total)
For special promotions and deals.